| It is critical to understand the scope of the Maintenance Change Request Management process within the engagement. The
trigger to this stream can vary from engagement to engagement. In some cases the Client may directly report a maintenance
change request when a bug is encountered. Sometimes a maintenance change request may also be triggered by the Change
Management process if the required change is small. This activity focuses on seeking clarity on the Maintenance Change
Request Management stream requirements of the Client. Once these are understood, a clear set of procedures, which are
compliant with Capgemini standards as well as Client specifics , must be produced. Also, tools for enabling Maintenance
Change Request Management must also be identified. |
